A trusted partner and operational expert whose two decades on the club floor inform a results-driven, people-first approach to growing group fitness programs nationwide.
Areas of Expertise
- Strategic partnership management
- Group fitness innovation
- Customer experience optimization
- Program adoption at scale
- Instructor recruitment & retention
- Member insights & data strategy
- Club operations leadership
- Executive vision alignment
Education
- B.S. in Health Science, Specialization in Program Planning — Musical Theatre Minor, James Madison University
Devon Bosley-Smith is a National Accounts Customer Experience Manager at Les Mills US with more than two decades of experience in club operations, group fitness leadership, and strategic partnership development. Devon works with large multi-club organizations nationwide, supporting the launch and scale of innovative group fitness programs, instructor recruitment strategies, and member experience initiatives that drive long-term growth.
Prior to joining Les Mills, Devon served in senior leadership roles within club operations, overseeing multi-site teams and large instructor networks. This operational foundation informs a practical, partner-first approach focused on measurable outcomes, strong relationships, and sustainable success.
Devon is recognized for her integrity, clear communication style, and commitment to helping partners achieve their goals. Her work is driven by a belief in collaboration, accountability, and the power of group fitness to transform both businesses and lives.
Since 2020, Eddie has been 1000% committed to making use the fitness industry not just survives but thrives and continues to grow and truly make a difference in everyone’s life…every day! He is passionate, outspoken and driven to help every REX Member grow and become even more successful!